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November 05, 2005
'Wanna see my etchings?'
I just love the way Kathy Sierra thinks.
Anybody else would have come up with yet another rendition of the customer-acquisition-slash-customer-retention-tips cha-cha.
Kathy takes us on a date.
Of course, for some of us, it's a bit of a gender-bender but that just makes it all the more fun.
And the best part is that, overall, it's good advice -- whether we're talking software or any other product or service.
Posted by The Journal Blogger at November 5, 2005 02:40 PM
